In our report last week we confronted the fact that patient-centred care can be a reality or a dream. RNAO’s work with Ontario Health Teams on person-and-family centred-care was at the centre of a BPSO OHT four hour meeting a few weeks ago, and here we have another glimpse, arising from that meeting, on what person-and-family-centred care looks like from the field. The following is a contribution from Judy Smith, who shares a story about her mother-in-law Reta.
The North Western Toronto Ontario Health Team BPSO OHT has collectively identified issues related to inequitable access to basic technology during the pandemic. Clients who do not have cell phones or computers, or cannot purchase enough data on their devices for a virtual appointment, are not able to continue their care and this increases their health risk.